FAQs

Frequently Asked Questions

The Download Items are in PDF Files, what are Digital Downloads?

Digital Downloads provide a weblink to download the PDF file after you have purchased the item. After you download, the PDF file can be viewed directly on your desktop computer, laptop, cell phone, iPad, or tablet.

 

What is an e-Book? 

An e-Book is a digital item that is attached and viewed in a PDF file (Adobe Acrobat program) and is sent by e-mail. After downloading is completed, open the PDF file to view or print out.

 

What Methods of Payment do you accept for ordering on your website?

We accept PayPal, Mastercard, Visa, and Debit Credit Cards.

 

Digital Downloads in PDF (Adobe Acrobat)

  • After your online payment is confirmed and processed, you will receive a “Thank You e-mail” and the attached PDF file within 24 hours
  • If you were unable to locate the download link, if your computer is unable to open the PDF file, or if nothing opens on the computer screen when you click the download link, please e-mail Customer Service at pandasticdesigns@gmail.com for additional assistance.

 

Customers ordering print out greeting cards and piano bookmark

Shipping Information

Processing Time:  To prepare an order for print and shipping varies based on timing and packaging.

Shipping and Delivery Times:

$10.00 flat rate shipping within Canada and applies to standard delivery. 

Local and Regional area:  1 week (depends on delivery location)

Canada and USA:  2 – 4 Weeks (depends on delivery location)

International:  4 – 6 Weeks (depends on delivery location)

Rush Delivery:  Add $20 to standard delivery fee within Canada.
We will ship Rush Delivery by Canada Post Xpresspost.

Xpresspost – Canada:  Add $20 to standard delivery fee within Canada.
Estimate shipping time (business days):  Local and Regional:  Next Day (depends on location)

                                                                                   National:  5 Days (depends on location)

 

What is your Refund Policy?

There are no refunds.  We are unable to offer refunds on all sales items.  All items are final sale.  

  • Please make a note that Pandastic Designs By Yen Ngan reserves the right to decline all refund requests.
  • For improbable circumstances if the printed product got damaged during the shipping process, take a picture of it in JPEG file including the customer receipt and e-mail to:  pandasticdesigns@gmail.com
  • Explain the details where it got damaged.  Once we reviewed everything to determine the item was not used or in question, then we will mail you a replacement for free within 30 days of receipt of the package.

 

Will there be any Contests or Giveaways? 

Yes, a new contest has been posted.  Click on Contest 2020.

 

Online Piano Lesson Policies

Monthly piano fees are due within the first week of each month. We accept payments by PayPal and credit card. Piano fee is required to be set up prior to begin piano lessons. 

For students who prefer to register for the 1 hour piano lesson, piano fee is required to be set up prior to begin the one-time piano lesson. This plan is optional for students who have different weekly schedules or unable to have 4-piano lessons each month.